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In this course you will look at all types of customers and how we can serve them better and improve ourselves in the= process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Upon completion of this module, the student will be able to:
This course is part of the Small Business Essentials Micro-Credential Certificate. In order to achieve the certificate, students must successfully complete 4 courses.
ONLINE March 2, 4, 6, 9 & 11 (2026) (Mo/We/Fr) 6:00 p.m. to 9:00 p.m. | Online via Brightspace
Micro-Credential certificate designed to provide entrepreneurs with the tools, resources, and knowledge they need to successfully start, manage, and grow their small businesses.
Learn the knowledge, skills and tools to foster a more inclusive and equitable work environment.
Gain the organizational, computer and clerical skills to succeed in the office.
For more information on upcoming courses contact CMTN Workforce Training.