Handling a Difficult Customer
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, and difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With Handling a Difficult Customer course, you will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company's reputation for the better. Through this course, you will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Course number:
CEBSNS 7019
Campuses offered:
  • Terrace
Price:
$99
Times:
No upcoming dates scheduled. Please contact your local campus to express interest or contact Contract Services to set up training for your organization.
Hours:
6
Register at: