Sensitivity training or diversity training, there are many names for the same goal:  creating a more inclusive workplace that capitalizes on differences.  There are many areas of focus in sensitivity training: empathy, respect for others and cooperation towards a common goal.  This type of training creates more positive and inclusive employees, a more profitable work culture, and a more positive work life for all.

There are many areas that sensitivity training must address that are regulated by federal and provincials laws.  Diversity laws and enforcing guidelines must be followed by all businesses. Severe penalties are in place for those who don't follow them. Some of these areas include:

• Race
• Gender identification
• Religion
• Age
• Disability